The following Terms & Conditions constitute the legal basis for the rendering of services by Cox and Kings GmbH. They are acknowledged by the customers through submission of the visa application to Cox and Kings GmbH

• Services
  Cox and Kings GmbH is an outsourcing partner of the Indian Embassy in Berlin and the Indian Consulate in Munich for the acceptance and processing of visa application for India. For this purpose, Cox and Kings GmbH receives passports, documents and fees from individual people and companies (each hereinafter referred to as the "applicant") and send the documents back to the applicant after a decision has been made about the respective application.
  
  
• Granting the visa
  Cox and Kings GmbH has no influence on the processing of the visa applications. Processing is done by the Indian Embassy or the Indian Consulate on its own responsibility. For this purpose, Cox and Kings forward the passports, the documents provided and the visa fees to the Indian Embassy or the Indian Consulate. Cox and Kings GmbH is not liable or responsible for delays in the processing or the rejection of visa applications by the Indian Embassy or the Indian Consulate.
  
  
• Returning the documents
  After the visa applications are checked by the Indian Embassy or the Indian Consulate, the documents are returned/sent back by Cox and Kings GmbH to the applicant unless the Indian Embassy or the Indian Consulate decides to send the documents back to the applicant directly.
  Cox and Kings GmbH's "Express Courier Service" services are limited to selecting the most effective, expedited and nevertheless safest conveyance method. Accordingly, in the "Express Courier Service", Cox and Kings GmbH assume no liability or guarantee with regards to compliance with any deadlines, regardless of how important they are for the application. Cox and Kings GmbH will pass on to the applicant compensation payments made by the courier service, however.
  
  
• Revocation information
  If the customer is a consumer and the contract is entered into exclusively using remote communication means (letter, telephone, email, fax, etc.), the customer has a right of revocation:
  
  
  1. Right of revocation
     The customer can revoke the contract declaration within 14 days in text form (e.g. letter, fax, email) without giving any reasons. The period starts to run after receipt of this information in text form, but not before entry into the contract, and also not before fulfillment of Cox and Kings GmbH‘s information obligations pursuant to Article 246 § 2 in association with § 1 paragraphs 1 and 2 of the EGBGB. The timely dispatch of the revocation is sufficient to comply with the revocation notice period. The revocation is to be directed to:
     
     India Visa Application Center, Cox and Kings GmbH,
     Bruderstrasse 5a, 80538 Munich
     Fax: +49 89 23231591, Email: info.inmuc@coxandkings.com
  
  
  2. Consequences of revocation
     In the event of a valid revocation, the performance received by both parties is to be given back and any benefits received are to be handed over. If the customer is unable to give the performance received back to Cox and Kings GmbH in whole or in part, or is only able to give it back in a deteriorated condition, the customer must render to Cox and Kings GmbH compensation for lost value if necessary. This can lead to the consequence that the customer must fulfil the contractual payment obligations for the period until the revocation nevertheless. The obligation to refund payments must be fulfilled within 30 days. The period starts to run for the customer upon the dispatch of your revocation declaration, and for Cox and Kings GmbH, upon its receipt.
     End of the revocation information
  
  
• Exclusion of liability
  The passports and the documents which are provided and the fees which are handed over by the applicant are handled by Cox and Kings GmbH with the care of a proper businessperson. However, Cox and Kings GmbH is not responsible for loss or damage which occurs due to force majeure. Force majeure is deemed to be any event or incident which happens outside Cox and Kings GmbH's control and which is not attributable to any act or omission by Cox and Kings GmbH (this does not include acts or omissions by agents or subcontractors of Cox and Kings GmbH). This does not include industrial disputes at Cox and Kings GmbH.
  
  As soon as an applicant makes use of return by courier, the applicant is aware that this courier service is performed by third-party subcontractors and that Cox and Kings GmbH is not liable or responsible in any way whatsoever for any defects or failings, whether this is the loss of or damage to the passports, documents or monies, or any delay in the conveyance of the passports, documents or monies.
  
  Cox and Kings GmbH is not responsible or liable for consequential loss arising out of the non-delivery or loss of passports, documents or monies.
  
  The foregoing exclusions of liability do not apply insofar as Cox and Kings GmbH has mandatory liability, for example
  
  
  1. due to loss of life, personal injury or damage to health which is due to a negligent or intentional breach of obligation by Cox and Kings GmbH or one of its legal representatives or one of its vicarious agents,
  2. insofar as the cause of the damage or loss is due to intentional behaviour or gross negligence by Cox and Kings GmbH or one of its legal representatives or one of its vicarious agents,
  3. if the principal asserts rights based on a defect or deficiency arising out of a quality guarantee or the particular duration of a quality, or
  4. Cox and Kings GmbH negligently breaches a fundamental contract obligation whose fulfillment is what makes the due performance of the contract possible at all and on whose fulfillment the contract partner may usually rely (cardinal obligation). Insofar as Cox and Kings GmbH negligently breaches a cardinal obligation, its compensation obligation is limited to the contract-typical, foreseeable damage or loss, insofar as no intentional behaviour or gross negligent is involved or Cox and Kings GmbH is not liable due to loss of life, personal injury or damage to health. Should Cox and Kings GmbH be at fault in connection with the organization of the conveyance process in this respect, its liability for pecuniary loss is limited to EUR 800.00, because this limit is typically the maximum loss arising in this area.